Business workflow processing method and related equipment

The embodiment of the invention provides a business workflow processing method and related equipment, and the method comprises the steps: displaying a social interface, and configuring a business robot in the social interface; when the service robot is awakened, receiving a trigger instruction for a target service; in response to the trigger instruction, executing a workflow of the target service; and displaying the execution state of the workflow of the target service in the social interface. The embodiment of the invention can improve the business processing efficiency. 本申请实施例提供了一种业务工作流的处理方法及相关设备，其中方法包括：显示社交界面，所述社交界面中配置有业务机器人；当所述业务机器人被唤醒时，接收针对目标业务的触发指令；响应于所述触发指令，执行所述目标业务的工作流；以及，在所述社交界面中显示所述目标业务的工作流的执行状态。本申请实施例可以提高业务处理效率。