Internet television service troubleshooting method, device, equipment, medium and product

The invention discloses an internet television service troubleshooting method and device, equipment, a medium and a product, and the method comprises the steps: displaying a first interface under the condition that a target layer of an internet television service has a fault and the fault is not solved; the first interface comprises fault submission prompt information, and the fault submission prompt information is used for prompting a user to submit fault information; and submitting the fault information to the order sending system in response to a submission operation of the user on the fault submission prompt information so as to solve the fault information in the order sending system. The manual workload can be reduced, and the efficiency of the troubleshooting process is improved. 本申请公开了一种互联网电视业务的排障方法、装置、设备、介质及产品，其中方法包括：在互联网电视业务的目标层出现故障并且故障未解决的情况下，显示第一界面；第一界面包括故障提交提示信息，故障提交提示信息用于提示用户提交故障信息；响应于用户对故障提交提示信息的提交操作，将故障信息提交至派单系统，以对派单系统中的故障信息进行解决。本申请能够降低人工工作量，提升排障流程的效率。