Scheduling method, device and equipment for call center access terminal seat

The invention relates to the technical field of data processing, solves the technical problem of relatively low customer consultation satisfaction, and particularly relates to a scheduling method, device and equipment for a call center to access a terminal seat, and the method comprises the steps: obtaining the length of a waiting response queue of a call center at the current moment; judging whether the length of the response waiting queue is greater than a preset queue length threshold; if the length of the response waiting queue is larger than the queue length threshold value, a seat scheduling instruction is sent, and the next step is executed, otherwise, seat scheduling does not need to be carried out; and dividing the waiting response queue into a normal response queue and a priority response queue according to the waiting duration and the call frequency. According to the method, judgment is carried out by cyclically monitoring the length of the waiting response queue, resource shortage can be detected