Work order processing measure recommendation model training method, recommendation method and related device

The embodiment of the invention relates to the technical field of communication, and discloses a training method and recommendation method of a work order processing measure recommendation model and a related device.The method comprises the steps that text preprocessing is conducted on historical work order data, and an initial work order sample set is obtained; the initial work order sample set comprises work order feature data and processing measures corresponding to each piece of historical work order data; performing feature extraction on each initial work order sample in the initial work order sample set to obtain a representation vector of a processing measure corresponding to each initial work order sample; performing similarity calculation on the representation vectors of the processing measures corresponding to all the initial work order samples to obtain a plurality of processing measure categories, and determining a processing measure label corresponding to each initial work order sample to obtain