Customer service method and device, electronic equipment and storage medium

The invention discloses a customer service method and device, electronic equipment and a storage medium, and can be applied to the field of artificial intelligence or finance. The method comprises the following steps: acquiring request information of a client when the client handles a service at a smart network, sending the request information to a service resource pool of the smart network, querying the request information in the service resource pool to obtain a service resource list, and arranging service resources contained in the smart network based on the service resource list, and carrying out information packaging on the content matching degree relationship among the service resources to obtain packaging information, and displaying and broadcasting the packaging information. According to the method, the request information of the client can be decomposed and processed, the business resources contained in the smart network are arranged and packaged, the visual feeling of the client is improved by displ