Method for predicting complaint amount and service capacity of mobile phone Internet surfing users

The invention relates to the technical field of service wireless resources, in particular to a method for predicting complaint quantity and service capacity of mobile phone Internet surfing users, which comprises the following steps of: acquiring historical related index data of the mobile phone Internet surfing users and equipment; performing data preprocessing; building an ARIMA + LSTM (Long Short Term Memory) prediction model; future data prediction is carried out through an ARIMA + LSTM prediction model; based on the prediction result, configuring a threshold value for early warning; the method for predicting the complaint amount and the service capacity of the mobile phone Internet surfing user has the beneficial effects that the prediction model is established by adopting the ARIMA + LSTM algorithm based on historical data, the future change trend of the mobile phone Internet surfing performance index and the mobile phone Internet surfing user complaint amount index data is predicted, corresponding meas