Information processing system and information processing method

The invention provides an information processing system and an information processing method. The present invention suppresses a decrease in user acceptance. An information processing system (1) is provided with: a position acquisition unit (44) that acquires the position (Db) of a user (A); a background information acquisition unit (52) that acquires background information (De) corresponding to the position (Db); and a content presentation control unit (57) that controls presentation of content (Da) on the basis of the background information (De) that includes information (De2) pertaining to the ease of cognition of a surface feature (Dc) related to the content (Da) at the position (Db), the information (De2) being information pertaining to the ease of cognition of the surface feature (Dc) at the position (Db), the information (De2) being information pertaining to the ease of cognition of the surface feature (Dc) related to the content (Da) at the position (Db). The content presentation control unit (57) con