Work order feedback operation and maintenance method and device and storage medium

The invention provides a work order feedback operation and maintenance method and device and a storage medium, relates to the technical field of data processing, and can solve the problem that the processing efficiency and accuracy of work order feedback are low. The method comprises the steps of co...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: HUANG ZHIQIANG, CHEN XUEFEN, WU KAIZHOU, LIU WEN, TAN XIAODAN, YAO LIHONG, ZHOU DAMOU, ZHANG HONGHUI, WANG SU'E, CHEN WEIZHONG
Format: Patent
Sprache:chi ; eng
Schlagworte:
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:The invention provides a work order feedback operation and maintenance method and device and a storage medium, relates to the technical field of data processing, and can solve the problem that the processing efficiency and accuracy of work order feedback are low. The method comprises the steps of collecting online work order feedback data in real time, wherein the online work order feedback data is long text data; word vectorization is carried out on characters corresponding to each piece of online work order feedback data through Word2Vec, feature matrixes are obtained, and one piece of online work order feedback data corresponds to one feature matrix; the feature matrix is input into a target long and short term memory (LSTM) model, a preset type corresponding to each online work order feedback data is obtained, and the target LSTM model is obtained through training of historical work order feedback data; and according to the preset type corresponding to each piece of online work order feedback data, determ