Emotion recognition method and device, computer readable storage medium and electronic equipment

The invention discloses an emotion recognition method and device, a computer readable storage medium and electronic equipment. The method relates to the field of big data, and comprises the following steps: obtaining a text having an association relationship with a financial institution from a social media platform, and extracting a plurality of key fields from the text; n service scenes matched with the text are determined from M service scenes of the financial institution according to the key fields, M and N are positive integers, and M is larger than or equal to N; for each service scene in the N service scenes, identifying a matched emotion type of the text in the service scene; and determining a target emotion type matched with the text according to the emotion types of the text in the N service scenes. The technical problem that in the prior art, when the emotion related to the financial institution in the social media text information is recognized, the recognition accuracy is low is solved. 本发明公开了一种情绪