Customer objection mining method and device, electronic equipment and storage medium

The embodiment of the invention provides a customer objection mining method and device, electronic equipment and a storage medium, and belongs to the technical field of artificial intelligence. The method comprises the following steps: acquiring a call text, wherein the call text comprises a known objection text and an unknown objection text; inputting the known objection text into a pre-training model; performing model fine tuning on the pre-training model based on the call texts, and calculating vectorized representation of each call text to obtain vectorized texts; clustering the vectorized texts, and classifying the vectorized texts with similar semantics into the same category to obtain a clustering result; and screening clustering results to obtain newly added customer objection. On the basis, the newly-added customer objection can be automatically mined, and the problems of high labor cost, small coverage and low real-time performance existing in manual mining at present are solved. 本申请实施例提供了一种客户异议挖掘方法