Intelligent fire protection and maintenance customer service feedback method and system

The invention provides an intelligent fire-fighting maintenance customer service feedback method and system, and relates to the technical field of fire-fighting maintenance, and the method comprises the following steps: a customer starts a fire-fighting system to start fire-fighting operation; monitoring the fire-fighting operation process of the fire-fighting system through a camera; after fire-fighting operation is completed, the client feeds back opinions through the fire-fighting system; and the fire extinguishing system is adjusted by analyzing feedback opinions of clients. By setting an opinion feedback function, problems encountered in fire-fighting operation are recorded, and the fire-fighting system is continuously corrected through targeted feedback suggestions of customers, so that continuous optimization of the fire-fighting system is realized. 本发明提出了一种智慧消防维保客户服务反馈方法及系统，涉及消防维护技术领域，所述方法包括以下步骤：客户启动消防系统开始消防作业；通过摄像头监测消防系统进行消防作业的过程；完成消防作业后，客户通过消防系统反馈意见；通过分析客户的反馈意见，对消防系统进行调整。通过设置意见反馈功能，将消防作业中遇到的问题加以记录，通