Electric power business scene application method based on intelligent voice technology

The invention discloses an electric power business scene application method based on an intelligent voice technology. The method comprises the steps of designing a voice verbal skill scene, constructing an incoming call business card, preprocessing outbound data, establishing an outbound task, execu...

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Bibliographische Detailangaben
Hauptverfasser: WANG YING, XU YANG, ZHANG QIYING, BAO CHENYI, LU XIUCHANG, MA YANJIE
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:The invention discloses an electric power business scene application method based on an intelligent voice technology. The method comprises the steps of designing a voice verbal skill scene, constructing an incoming call business card, preprocessing outbound data, establishing an outbound task, executing the outbound task, determining an outbound task failure strategy, performing voice quality inspection and the like. The method is applied to power industry fee urging business and business expansion return visit business. Through the investment of access voice call-out, collection work and return visit work are carried out through standardized services, the service quality of collection business and business expansion business is improved, and the comprehensive improvement of the enterprise marketing service level is promoted; the problems of manual work repeatability, low work efficiency, incomplete coverage of return visit, occupation of a large number of human resources and the like in the existing traditio