Text labeling method and device based on bank customer service scene and storage medium

The invention discloses a text labeling method and device based on a bank customer service scene and a storage medium. Comprising the steps that a bank customer service scene dialogue text is acquired, and the dialogue text comprises dialogue statements; performing vector conversion on dialogue stat...

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Hauptverfasser: JI DAQI, ZAN YUNFEI, GAO XIANG, XU HONG, CHEN YUNWEN, WU MO
Format: Patent
Sprache:chi ; eng
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Zusammenfassung:The invention discloses a text labeling method and device based on a bank customer service scene and a storage medium. Comprising the steps that a bank customer service scene dialogue text is acquired, and the dialogue text comprises dialogue statements; performing vector conversion on dialogue statements in the dialogue text to obtain corresponding dialogue statement vectors, and performing density clustering on the dialogue statement vectors to obtain statement vector clusters; and obtaining a to-be-calibrated statement cluster according to the statement vector cluster, and labeling the to-be-calibrated statement cluster according to the semantics of the to-be-calibrated statement cluster. According to the method, the to-be-calibrated statement cluster is obtained by clustering a large number of dialogue statements in the dialogue text, and the to-be-calibrated statement cluster is labeled according to the semantics of the obtained to-be-calibrated statement cluster, so that the workload of manual labeling