Business handling progress output method and device, equipment and storage medium

Business handling progress output method and device, equipment and storage medium

The invention provides a business handling progress output method and device, equipment and a storage medium, and relates to the technical field of artificial intelligence. The method comprises the following steps: acquiring communication data between customer service personnel and a user and target...

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Hauptverfasser: MENG ZECHEN, LIU QINZHAO, GUO SILIANG, CHEN YONGLU
Format: Patent
Sprache:chi ; eng
Schlagworte:
ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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creator MENG ZECHEN
LIU QINZHAO
GUO SILIANG
CHEN YONGLU
description The invention provides a business handling progress output method and device, equipment and a storage medium, and relates to the technical field of artificial intelligence. The method comprises the following steps: acquiring communication data between customer service personnel and a user and target business handled by the user; determining a communication state between the customer service staff and the user according to the user side audio and the customer service side audio; in response to the situation that the communication state is communication pause, a trained YOLO v5 emotion recognition model is adopted to recognize the user emotion corresponding to the user side data; responding to the condition that the user emotion comprises at least one first preset abnormal emotion, and outputting first alarm information to the customer service staff; and in response to the situation that the communication state is continuously a pause state within the preset time after the first alarm information is output, obt
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subjects ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
title Business handling progress output method and device, equipment and storage medium
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