Business handling progress output method and device, equipment and storage medium

The invention provides a business handling progress output method and device, equipment and a storage medium, and relates to the technical field of artificial intelligence. The method comprises the following steps: acquiring communication data between customer service personnel and a user and target business handled by the user; determining a communication state between the customer service staff and the user according to the user side audio and the customer service side audio; in response to the situation that the communication state is communication pause, a trained YOLO v5 emotion recognition model is adopted to recognize the user emotion corresponding to the user side data; responding to the condition that the user emotion comprises at least one first preset abnormal emotion, and outputting first alarm information to the customer service staff; and in response to the situation that the communication state is continuously a pause state within the preset time after the first alarm information is output, obt