Terminal defect management method and system

The invention discloses a terminal defect management method, which comprises the following steps of: obtaining defect equipment meeting a screening condition from a terminal defect work order record according to a defect search request; according to the order sending request, adding a defect level, a target pushing person, a defect description and a processing opinion on a specified terminal defect work order, and changing the state of the specified terminal defect work order into a to-be-eliminated state to complete the order sending request of the specified terminal defect work order; according to the archiving request, defect description and archiving suggestions are added to the terminal defect work order with the state to be subjected to defect elimination, the state of the terminal defect work order is changed into an archived state from the state to be subjected to defect elimination, and the archiving request is completed. According to the invention, the processing condition of the defective work orde