Target customer service processing method and device

The invention provides a target customer service processing method and device, relates to the technical field of customer service, and can be used in the financial field or other technical fields. The method comprises the following steps: acquiring image information shot by a customer after entering a website, and identifying the image information based on a preset service identification model to obtain a service to be handled by the customer; if it is determined that the business to be handled is the service business planned for the website in advance, determining a customer corresponding to the business to be handled as a target customer; and providing a corresponding target service for the target customer by using a preset customer service mode. The device executes the method. According to the target customer service processing method and device provided by the embodiment of the invention, the bank customer service cost can be reduced, and the service efficiency and the service quality can be improved. 本发明