AI call-out process processing method and device, equipment and storage medium

The invention discloses an AI outbound process processing method and device, equipment and a storage medium, and the method comprises the steps: receiving an order distribution request instruction sent by a preset user, and forwarding a current AI outbound event of an event type corresponding to the...

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Hauptverfasser: CAI HAISHAN, XING MENGLIANG
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:The invention discloses an AI outbound process processing method and device, equipment and a storage medium, and the method comprises the steps: receiving an order distribution request instruction sent by a preset user, and forwarding a current AI outbound event of an event type corresponding to the preset user to the preset user whose current state information is idle; according to the method and the system, the user can autonomously join the AI outbound call or does not participate in the AI outbound call based on own will and the current business volume under the name, meanwhile, the situation that the AI outbound call personnel are subjected to scheduling management every day is avoided, the business management cost is saved, the problem that scheduling management exists when the seat undertaking the AI outbound call list is specified forcibly at present is solved, and the user experience is improved. Therefore, the willingness rate of the seats receiving the AI outbound list is very low, and the manageme