Power grid integrated dispatching operation management intelligent voice customer service system

The invention provides a power grid integrated dispatching operation management intelligent voice customer service system. The power grid integrated dispatching operation management intelligent voice customer service system comprises a service knowledge base module, a service disposal guiding functi...

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Bibliographische Detailangaben
Hauptverfasser:	LI LANQING, CUI ZHANFEI, YANG KANG, DING CHAOJIE, ZHAO YULIN, WANG BOLUN, ZHOU HANG, WANG YUYANG, LI GANG
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	The invention provides a power grid integrated dispatching operation management intelligent voice customer service system. The power grid integrated dispatching operation management intelligent voice customer service system comprises a service knowledge base module, a service disposal guiding function module, a dispatching voice interaction function module, a contact unit work evaluation function module and a historical question and answer statistical analysis function module. The business knowledge base module comprises a business information acquisition sub-module, a business information analysis sub-module and a knowledge base establishment sub-module; and the business disposal guiding function module comprises a standardized process report guiding sub-module and an assessment detailed rule explanation sub-module. The intelligent voice customer service system for integrated dispatching operation management of the power grid provided by the invention has the advantages that the adaptability of a user to a d