Processing method and device for information submitted by user, equipment and storage medium

The invention provides a processing method and device for information submitted by a user, equipment and a storage medium, and relates to the technical field of information processing. The method comprises the steps of performing word segmentation processing on a service evaluation text submitted by a user according to a preset service word library to obtain at least one segmented word; adopting a preset recognition model to perform recognition processing on the at least one segmented word to obtain an evaluation parameter corresponding to the service evaluation text; and determining the security category of the service evaluation text according to the evaluation parameters. Compared with the prior art, the problem of low identification accuracy in the prior art is avoided. 本申请提供一种用户提交信息的处理方法、装置、设备及存储介质，涉及信息处理技术领域。该方法包括：根据预设业务词库，对用户提交的服务评价文本进行分词处理，得到至少一个分词；采用预设识别模型,对至少一个所述分词进行识别处理，得到所述服务评价文本对应的评价参数；根据所述评价参数，确定所述服务评价文本的安全类别。相对于现有技术，避免了现有技术中识别的准确度很低的问题。