Smart bank task allocation method and device, computer equipment and storage medium

The embodiment of the invention discloses a smart bank task allocation method, which comprises the following steps of: acquiring a current business process, and extracting steps which need to be manually processed from a step sequence of the business process as tasks to be allocated; acquiring seat personnel information, wherein the seat personnel information comprises task queue information and processing permission information of the currently on-duty seat personnel; and according to the time information of the to-be-allocated task, the task queue information and the processing permission information, allocating the to-be-allocated task to a task queue of the seat personnel. According to the method, the steps needing manual processing in the business process are extracted, flexible task allocation is carried out according to the authority corresponding to the seat personnel and the task queue, the seat personnel are liberated from work which does not need manual processing, the service efficiency of the sea