Call management method and system, computer equipment and storage medium

The invention provides a call management method and system, computer equipment and a storage medium. The call management method comprises the following steps: receiving a call request of a terminal, wherein the call request comprises an identification code of a management unit; selecting a management unit corresponding to the identification code, and selecting a target management unit meeting a condition from the management unit; and communicating the target management machine with the call link of the terminal. Therefore, the calling of the management machine to the user can be flexibly allocated, the user can be effectively served in time, and the satisfaction of the user is improved. 本发明提供一种呼叫管理方法、系统、计算机设备及存储介质。该呼叫管理办法包括：接收终端的呼叫请求，所述呼叫请求中包含了管理机组的标识码；选择对应所述标识码的管理机组，并在所述管理机组中选择符合条件的目标管理机；连通所述目标管理机和所述终端的呼叫链路。因此，能够灵活分配管理机对接用户的呼叫，及时有效的服务用户，提高用户的满意度。