Doctor allocation method and device for online inquiry

The invention discloses a doctor allocation method and device for online inquiry, and relates to the technical field of internet medical treatment. A specific embodiment of the method comprises the following steps: in response to a received online inquiry request, determining an inquiry department according to symptom information in the online inquiry request, and obtaining the number of waiting patients in the inquiry department; performing inquiry verification according to the number of waiting patients and the inquiry state of each doctor in the inquiry department; when the number of waiting patients is smaller than a limit value and the reception state of each doctor is a busy state, adding the online inquiry request to a waiting queue of an inquiry department, and monitoring the reception state of each doctor; and when the reception state is changed, taking out the online inquiry request from the waiting queue and distributing the online inquiry request to the doctor whose reception state is changed. Acc