Online customer service system and method based on 5G message and VoLTE

The invention discloses an online customer service system and method based on a 5G message and VoLTE, and relates to the technical field of online customer service. Comprising an intelligent call center AICC, a 5G message network and a VoLTE network. The AICC comprises a WebRTC module, a message mod...

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Bibliographische Detailangaben
Hauptverfasser:	XIAO XIAO, LUO RUI, CHENG YANLIN, XIONG JINGPING, LI JIANGHUI
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS PICTORIAL COMMUNICATION, e.g. TELEVISION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	The invention discloses an online customer service system and method based on a 5G message and VoLTE, and relates to the technical field of online customer service. Comprising an intelligent call center AICC, a 5G message network and a VoLTE network. The AICC comprises a WebRTC module, a message module and a seat management module; the WebRTC module is connected with a user terminal through a VoLTE network to carry out audio and video communication; the VoLTE network transmits audio and video data between the user terminal and the AICC; the message module establishes connection multimedia communication with a user terminal through a 5G message network; multimedia files are transmitted between the 5G message network user terminal and the AICC; and the seat management module allocates online customer service to the user terminal. According to the system, the VoLTE and the 5G message are combined to realize a voice video and multimedia text communication mode, so that the processing efficiency of the seat is eff