Internet of Things information technology customer service system based on emotion energy perception

The invention discloses an Internet of Things information technology customer service system based on emotion energy perception. The system comprises a user intelligent terminal, a cloud server and a customer service intelligent terminal. The user intelligent terminal comprises a user registration a...

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Bibliographische Detailangaben
1. Verfasser:	FANG CHUQING
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	The invention discloses an Internet of Things information technology customer service system based on emotion energy perception. The system comprises a user intelligent terminal, a cloud server and a customer service intelligent terminal. The user intelligent terminal comprises a user registration and login module, a user login verification module, a consultation information input module, a data induction and optimization module, a consultation service evaluation module and a consultation information display module; the customer service intelligent terminal comprises a customer service registration and login module, a customer service login verification module, an artificial intelligence service module, a customer service staff distribution module and a customer service staff processing module. According to the invention, the corresponding consultation result can be recommended based on the emotion of the user, and when the artificial intelligence technology cannot make a reply or the user makes a customer se