Conversation processing method and device and electronic equipment
The embodiment of the invention provides a dialogue processing method and device and electronic equipment. The method comprises the following steps: acquiring a plurality of pieces of dialogue information, wherein the dialogue information comprises a plurality of dialogue statements; processing each...
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Format: | Patent |
Sprache: | chi ; eng |
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Zusammenfassung: | The embodiment of the invention provides a dialogue processing method and device and electronic equipment. The method comprises the following steps: acquiring a plurality of pieces of dialogue information, wherein the dialogue information comprises a plurality of dialogue statements; processing each piece of dialogue information through a model to obtain intention information and emotion information of each piece of dialogue information; according to the intention information and the emotion information of each piece of dialogue information, determining an analysis result of each piece of dialogue information, the analysis result comprising an action execution probability of executing at least one preset action; and determining target dialogue information corresponding to each preset action in the multiple pieces of dialogue information according to the analysis result of each piece of dialogue information. Therefore, customer demands can be accurately identified, and accurate services can be provided for cus |
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