Account monitoring processing method and device

The invention provides an account monitoring processing method and device, relates to the technical field of data processing, and can be used in the financial field or other technical fields. The method comprises the following steps: acquiring a to-be-monitored account, and starting artificial intelligence outbound for the to-be-monitored account; determining a response level reflecting a return visit risk level according to the artificial intelligence outbound call response result; the response level comprises a first-level response; if it is determined that the response level is the first-level response, manual call-out is started for the to-be-monitored account, and a feedback result of the manual call-out is responded; and if it is determined that the feedback result is abnormal, transferring the to-be-monitored account to a supervision database. The device executes the method. According to the account monitoring processing method and device provided by the embodiment of the invention, the risk of the to-