Consumer evaluation method and device based on RFM model, and medium

The invention provides a consumer evaluation method and device based on an RFM model and a medium, and the method comprises the steps: extracting customer consumption data from a customer database, carrying out the data classification of the customer consumption data according to different geographi...

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Hauptverfasser: ZHANG TAO, YANG QIANXU, FENG HONGTAO, TAO YING, JIANG MENGFEI, YANG LEI, MIAO SONG, HE XUEFENG, WU JIACAN, LI CHAO, XIA TIYUAN, ZOU JUAN, WANG HAIJUAN, LI YONGYU, WANG XIXUAN, GUO JUN, LENG SIXUAN
Format: Patent
Sprache:chi ; eng
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Zusammenfassung:The invention provides a consumer evaluation method and device based on an RFM model and a medium, and the method comprises the steps: extracting customer consumption data from a customer database, carrying out the data classification of the customer consumption data according to different geographic regions, carrying out the vectorization processing of a customer consumption data set after the data classification, obtaining a customer set X = {x1, x2,... xi,... xn}, 1 < = i < = n, n is the number of customers; according to the customer consumption data after data classification, calculating a time interval R index of last consumption of each customer, a consumption frequency F index of a specified time period and a total consumption amount M index of the specified time period; and calculating the weight coefficients of the indexes R, F and M as [mu] r, [mu] f and [mu] m by adopting an analytic hierarchy process, determining a weighted calculation formula of the comprehensive value of each customer, and calcu