Evaluation reply method, electronic equipment and computer storage medium

The embodiment of the invention discloses an evaluation reply method, electronic equipment and a computer storage medium. The method comprises the following steps: receiving target evaluation information; determining a target keyword in the target evaluation information according to a preset keyword library; wherein the preset keyword library comprises a plurality of keywords; and determining the target reply information corresponding to the target evaluation information according to the target keyword, thereby realizing targeted recommendation of the target reply information corresponding to the customer evaluation according to the customer evaluation, namely the target keyword in the target evaluation information, and greatly improving the quality and efficiency of manually replying the customer evaluation by a merchant. 本申请实施例公开了一种评价回复方法、电子设备及计算机存储介质。其中，该方法包括：接收目标评价信息；根据预设关键词词库确定所述目标评价信息中的目标关键词；其中，所述预设关键词词库中包括多个关键词；根据所述目标关键词确定与所述目标评价信息对应的目标回复信息，从而实现通过根据顾客评价即目标评价信息中的目标关键词有针对性地推荐顾客评价对应的目标回复信息，极大地提升了商户手动回复顾客评