Gas operator dispatching method and device

The embodiment of the invention provides a gas operator dispatching method and device. The method comprises the following steps: acquiring alarm information generated by a current gas event; wherein the alarm information comprises the current event type of the current gas event; calculating an event processing capability value of at least one operator according to the current event type; wherein the event processing capability value is used for representing the score value of the capability of the operator for processing the current gas event; and according to the event processing capability value of at least one operator, determining the operator for processing the current gas event. According to the scheme, the gas event can be processed in time. 本发明实施例提供了燃气运营人员的派工方法和装置，该方法包括：获取由当前燃气事件所产生的告警信息；其中，告警信息包括当前燃气事件的当前事件类型；根据当前事件类型，计算至少一个运营人员的事件处理能力值；其中，事件处理能力值用于表征该运营人员处理当前燃气事件的能力的评分值；根据至少一个运营人员的事件处理能力值，确定对当前燃气事件进行处理的运营人员。本方案能够及时对燃气事件进行处理。