Method and system for mining, classifying and analyzing hot words based on work order

The invention relates to a hot word data mining scheme based on work orders. The hot word data mining scheme comprises the following steps: performing data integration on a plurality of work orders from each data source; carrying out word frequency statistics and keyword acquisition on a full amount of work orders on the integrated work order data; creating a corresponding theme category and a basic theme keyword bag according to the obtained keywords of the work order; wherein the subject keyword bag is a set of the keywords belonging to the subject. The application further comprises a corresponding scheme for classifying, analyzing and displaying the work order based on the mined theme. 本申请涉及一种基于工单的热词数据挖掘的方案，包括：将来自各个数据源的多个工单进行数据整合；对整合后的工单数据进行全量工单的词频统计及关键词获取；以及根据获得的所述工单的关键词，创建对应的主题类别和基础主题关键词词袋；其中，所述主题关键词词袋是属于该主题的所述关键字的集合。所述申请还包括基于上述挖掘出的主题对工单进行分类、分析和展示的对应方案。