RPA-based work order processing method and device

The invention discloses a work order processing method and device based on RPA, and the method comprises the steps: collecting work order data needed by a business based on account information after the account information of a user is obtained; respectively adding the work order data into a preset table according to a preset field mapping table to obtain an edited work order; extracting a feature field from the editing work order, and determining a service type corresponding to the feature field; and when the service type is distribution processing, searching distribution positioning information corresponding to the edited work order, and sending the edited work order to a corresponding processing user account terminal according to the distribution positioning information. According to the method, the RPA technology can be utilized to perform automatic information extraction, editing and processing, so that the time consumption of business personnel in the government affair work order is reduced, the governm