Customer demand determination method, apparatus and device, and computer readable storage medium

The invention provides a customer demand determination method, comprising: determining a sample set for a target object, the sample set comprising different customer expression samples, the customer expression samples reflecting service viewpoints expressed by customers for the target object; for each customer expression sample in the sample set, giving a weight to the coding result of each customer viewpoint content in the customer expression sample, so that the given weight and the number of customer viewpoints in the customer expression sample are in an inverse correlation relationship, and calculating to obtain a weighted assignment result of the coding result of each customer viewpoint content; and for each customer viewpoint content in the sample set, summarizing each weighted assignment result corresponding to the customer viewpoint content, and determining a customer demand degree corresponding to the customer viewpoint content according to a summarizing result. According to the method, the most real