Online and offline service collaboration method and system

The invention provides an online and offline service collaboration method and system, and the method comprises the steps: receiving a website service access request sent by a client, and carrying out the analysis; if the business network information is obtained through analysis, the client is navigated to a characteristic website corresponding to the business network information based on the business network information; if the user information is obtained through analysis, distributing a characteristic website for the client based on the user information, and navigating the client to the characteristic website; receiving a service operation request sent by the client on the characteristic website; and obtaining the service information corresponding to the service operation request based on the service operation request, and feeding back the service information to the client, and by applying the method, online and offline business collaboration is realized. 本发明提供一种线上线下服务协同方法及系统，所述方法包括：接收客户端发送的网站服务访问请求，并进行解析；若