File processing system and information processing method thereof

The invention relates to a file processing system with an automatic after-sales service function, which is mainly characterized in that a mobile device of a user and a remote server provided by a manufacturer are respectively connected with a network, a file processing device displays graphic code information, and the graphic code information comprises connection information and device state information of the file processing device. A user can capture the image code information by holding the mobile device, obtain the connection information and the device state information according to the image code information, and send the device state information and the user contact information of the mobile device to a remote server through the mobile device, so that the user can quickly inform a manufacturer through a real-time and effective network transmission technology and signature contact, and the user experience is improved. The purpose of improving the convenience and efficiency of using the file processing sy