Customer service work order disposal time limit management method and system

The invention discloses a customer service work order processing time limit management method and system, and the method comprises the steps: calculating the expected processing time of a customer according to the work order building time and the required completion time of the customer; according to the flow type and the business type, calculating the sum of the maximum allowable disposal duration of each link of the work order as the maximum allowable disposal duration; when the work order flows through one link, calculating the current maximum allowable processing duration according to the actual processing duration of the experienced link and the maximum processing duration of the link to be transferred; and evaluating the processing time limit of the work order and the processing time limit of each link according to the client expected processing duration, the maximum allowable processing duration and the current maximum allowable processing duration. According to the method and the system, the fine conf