Customer complaint processing method and device and electronic equipment

The embodiment of the invention provides a customer complaint processing method and device and electronic equipment, and the method comprises the steps: determining a main coverage cell corresponding to complaint information according to the geographic position contained in each piece of complaint information; determining an experience label of the complaint information according to an experience label corresponding to the main coverage cell in a preset historical experience database; wherein the historical experience database comprises experience labels which correspond to the cells and are used for representing the processing efficiency of the historical complaint information of the cells; and according to a preset processing method corresponding to each experience label, processing each piece of complaint information in sequence. According to the embodiment of the invention, the method achieves the quick and accurate guidance of complaint information, and improves the processing efficiency. 本发明实施例提供了一种客户投诉