Water service hotline system

The invention provides a water service hotline system comprising at least one appeal terminal used for reporting a service appeal; an appeal processing end, respectively connected with the appeal terminal and at least one water affair information system, and comprising a database used for obtaining water affair data; an appeal processing unit, used for obtaining detailed data according to water affair data and service appeal processing and outputting the detailed data; an appeal switching unit, used for generating a switching signal according to the category of a switching request and outputting the switching signal; at least one service terminal, used for being connected to the corresponding appeal terminal according to the switching signal to carry out online service and generating a service record; a work order management end, comprising a work order generation unit used for processing according to the service record to obtain a work order; and a management unit, used for distributing the work order to a c