Visual interaction method and device

The invention provides a visual interaction method and device. According to the invention, a client side responds to an inquiry request for first input information and can send the inquiry request to a server, and under the condition that the server determines that the first input information is in a queue state, visual guide information for the first input information is generated and fed back to the client side to be output so as to indicate the visual response mode of the inquiry request according to the inquiry request, so that the user can trigger the visual guide information according to the actual situation, the client responds to the triggering operation and can output the visual reply for the first input information according to the visual response mode, the question reply mode in the question and answer scene is enriched, and the user does not need to wait for reply on the obtaining interface of the first input information so as to greatly reduce the question reply efficiency and improve service qua