Intelligent scheduling research and judgment method based on artificial intelligence

The invention relates to the technical field of intelligent services, and discloses an intelligent scheduling research and judgment method based on artificial intelligence, which comprises the following steps that: S1, when a call is accessed, a signal is accessed through a signal access module, and the signal is directly transmitted after access; S2, the accessed signal is transmitted to an artificial intelligence agent for answering, the artificial intelligence agent performs intelligent inquiry after answering, the keywords of the communication information are extracted by adopting a natural language processing mode and normalized to form feature data of the keywords, and a customer is portrayed according to dialogue information between the artificial intelligence agent and the customer; and S3, intelligent classification is carried out. According to the method, the situation in which a large number of customer service staff members respond to a large number of incoming calls is avoided, human resources ar