Method and device for determining queue

The invention relates to the field of finance science and technology (Fintech), and discloses a method and device for determining a queuing queue; the method comprises the steps: determining the predicted handling time of a to-be-handled service of a to-be-queued user according to historical service handling data; acquiring a duration fluctuation parameter of a period in which the to-be-handled service is located; and determining a queuing queue of the to-be-queued user from the queuing queues according to the predicted handling duration and the duration fluctuation parameter. According to the mode, the data of the handling duration of each service in the historical period of the period where the to-be-queued user is located is used, and the determined duration fluctuation parameter can reflect the difference degree of the handling duration of each service, so that in the process of selecting the queuing queue for the to-be-queued users, the more reasonable queuing queue can be selected for the to-be-queued u