Call quality inspection method and device, computer equipment and computer readable storage medium

The invention relates to a call quality inspection method and device, computer equipment and a computer readable storage medium. The method comprises the steps of: if a trigger instruction for a target quality inspection task is detected, displaying a quality inspection interface, wherein the qualit...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: YANG ZHI, WEN LINDING, LIU YUNFENG, LI JIN, DENG RUITAO
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:The invention relates to a call quality inspection method and device, computer equipment and a computer readable storage medium. The method comprises the steps of: if a trigger instruction for a target quality inspection task is detected, displaying a quality inspection interface, wherein the quality inspection interface at least comprises outbound call data corresponding to the target quality inspection task and a quality inspection marking control; acquiring quality inspection data for the outbound call data based on the quality inspection marking control, wherein the quality inspection data is used for representing at least one of data quality and outbound quality of the outbound call data; and correspondingly storing the quality inspection data and the outbound call data in a quality inspection database. By adopting the method, the quality inspection efficiency and the quality inspection accuracy of call quality inspection can be improved. 本申请涉及一种通话质检方法、装置、计算机设备和计算机可读存储介质。该方法包括:若检测到针对目标质检任务的触发指令,则展示质检界面,所