Outbound system and outbound method

The invention relates to an outbound system and an outbound method. The system comprises a process configuration module and an outbound module, wherein the process configuration module is used for acquiring outbound process data for a target service scene, the outbound process data comprises jump conditions corresponding to a plurality of outbound process nodes and outbound response data corresponding to each outbound process node, and the outbound response data comprises at least one of outbound dialogue data and an on-hook instruction; the outbound module is used for obtaining intention data corresponding to a target object in the outbound process of the target object corresponding to the target service scene, if it is determined that the intention data meets a target jump condition according to the outbound process data, determining target outbound response data corresponding to the target jump condition, and according to the target outbound response data, carrying out outbound response on the target objec