Information processing method and device

The invention discloses an information processing method and device. The method comprises the following steps: acquiring associated information of a first object using a target product; based on the association information of the first object, matching the first object with a plurality of preset processing rules corresponding to the target product to obtain a first processing rule matched with the first object; carrying out task detail generation on each task under the first processing rule according to the associated information of the first object to obtain a plurality of task details corresponding to the first object; and generating a plurality of to-do items according to the plurality of task details, and sending the plurality of to-do items to the second object, so that the second object follows up the use condition of the target product by the first object according to the plurality of to-do items. Through the method and the device, the problem that the operation mode of the SaaS product is difficult to