Customer service state consistency control method and system

The invention relates to the field of communication, in particular to a customer service state consistency control method and system. The method comprises the steps that when a customer service is online, a browser and a communication server interact to conduct a websocket request, after the communication server returns a successful response, a service server is requested in an http mode, and after the service server responds successfully, the browser changes the customer service state into an online state; and when the customer service is offline, the browser sends an offline request to the service server, the service server requests the communication server after responding successfully, and when the communication server responds successfully, the customer service state of is changed into an online state. According to the invention, the synchronization of the customer service states among the browser, the communication server and the service server is realized. 本发明涉及通讯领域，尤其涉及一种坐席状态一致性控制方法及系统，该方法包括：当坐席上线时，浏览