Telephone traffic prediction method, system, device and medium

The invention discloses a telephone traffic prediction method, system, device and medium. The telephone traffic prediction method comprises the following steps: obtaining historical telephone traffic in a preset period and dividing the historical telephone traffic based on time granularity to obtain first telephone traffic corresponding to different first time periods in a historical set time range, and further processing the first telephone traffic to obtain first reference telephone traffic corresponding to the time period, therefore, predicting the first predicted telephone traffic within the target set time range based on the first reference telephone traffic within the target set time range within the preset time period. According to the invention, cleaning of unreasonable data is realized, interference of the unreasonable data on a prediction result is avoided, and the accuracy of telephone traffic prediction of each day and each time period of each day is improved, so that operation strategies such as