Intelligent work order system and intelligent work order platform based on service platform

The invention relates to the field of work orders, in particular to an intelligent work order system and an intelligent work order platform based on a service platform. The service platform comprises a user center and a member center, and the intelligent work order system comprises: a work order creation unit which establishes a work order associated with a corresponding member in the member center; a work order circulation unit which is used for circulating the work order in different roles of the user center and carrying out assisted processing on the work order; and a work order distribution unit which distributes the work order in the second-line customer service and processes the work order. The intelligent work order system and the intelligent work order platform have the beneficial effects that compared with the prior art, an effective technical scheme for solving a work order problem is established by utilizing the work order establishing unit through the intelligent work order system and the intellig