Omni-channel hotline customer service system

The invention relates to the field of hotline customer service, in particular to an omni-channel hotline customer service system. The omni-channel hotline customer service system comprises a seat unit used for establishing communication between customer service personnel and customers; a business middle station used for integrating client data information in an omni-channel manner; a navigation unit integrated with the service center station so as to quickly obtain customer data information and navigate for customers; a configuration unit used for extension number configuration of customer service staff and number configuration of hotline departments or skill groups; and a hotline data unit used for storing and querying hotline data; the system communicates with each capability center of the business center station to realize all-round support for a customer service scene, thereby helping an enterprise to realize intelligent customer service, effectively improving the hotline customer service efficiency and t