Voice quality evaluation method, device and system

The invention provides a voice quality assessment method, device and system, relates to the technical field of communication, and aims to ensure the accuracy of voice quality assessment and reduce thecost of voice quality assessment. The method comprises the following steps: receiving record information of M calls collected by terminal equipment; wherein the record information of one call comprises a call corpus of the call, a connection timestamp of the call and a release timestamp of the call, and M is greater than or equal to 1; and inputting the record information of the M calls into an MOS algorithm model, and calculating to obtain voice quality values of the M calls, wherein the MOS algorithm model supports parallel evaluation of voice quality of N calls and N > = 1. 本申请提供一种语音质量评估方法、装置及系统，涉及通信技术领域，既能保证语音质量评估的准确度，又降低了语音质量评估的成本。该方法包括：接收终端设备采集的M个通话的记录信息；一个通话的记录信息包括：通话的通话语料、通话的接通时间戳、通话的释放时间戳；M大于或等于1；将M个通话的记录信息输入MOS算法模型，计算得到M个通话的语音质量值；其中，MOS算法模型支持并行评估N个通话的语音质量；N大于或等于1。