Experience quality evaluation method and device

The embodiment of the invention provides an experience quality evaluation method and device, relates to the technical field of communication, and is used for objectively evaluating experience qualityin a manner of covering customer factors. The method comprises the steps of obtaining at least one key index of a monitored system and a subjective score corresponding to each key index according to aservice demand; performing quality evaluation on the at least one key index through a quality evaluation model to obtain a model score of each key index; determining whether a key index with a wrongsubjective score exists or not, wherein the key index with the wrong subjective score is a key index of which the absolute value of the difference between the model score and the subjective score is greater than a threshold value; if so, correcting a subjective score corresponding to the key index with the wrong subjective score through an electroencephalogram scoring model; and inputting the keyindexes with the wrong subje